Emerald Contact Centre Ltd

Emerald Contact Centre Limited, trading as Emerald Contact Centre, is a customer service and sales support business established in Waterford in March 2015. Starting with a team of six, it has grown to nearly 100 staff. The company provides inbound and outbound calls, concierge services, email response, click-to-chat support on multiple platforms, multilingual support, and intercontinental solutions for clients in Europe and the United States. It emphasises building strong client relationships, offering regular feedback and performance data, and training dedicated Customer Support Specialists to understand each client’s business values, objectives, and customer needs. The company describes its approach as “people talking to people,” with a focus on high-quality, thoughtful service and attention to detail.