Citizens Information Phone Service CLG

Citizens Information Board is the national agency that champions free, impartial information, advice and advocacy on social and public services throughout Ireland. Through its Citizens Information Phone Service (CIPS), the Board offers a nationwide helpline where trained information officers provide personalised support - a service that proved especially vital during the COVID-19 emergency, allowing callers to request a callback and receive up-to-date guidance on health measures, entitlements and welfare options.

The Board's remit also includes the Money Advice and Budgeting Service, which assists people in navigating problem debt and mortgage arrears, and the National Advocacy Service, delivering confidential advocacy for individuals with disabilities. Complementary provisions such as the Sign Language Interpreting Service and a network of Citizens Information Centres ensure that help is accessible to all, regardless of location or communication need.

By combining a comprehensive online portal with phone, centre-based and specialist services, Citizens Information Board empowers citizens to make informed decisions, secure their rights and achieve greater financial wellbeing across the country.