Fractionalops Ltd

FractionalOps Limited, trading as Agencya, provides AI receptionist and front-office systems for small and medium-sized businesses in Ireland. The company’s core offering is an AI enquiry and booking system that answers phone calls, WhatsApp messages and website enquiries instantly, qualifies leads, books appointments and updates customer relationship management (CRM) systems, operating 24/7 alongside existing teams. The system includes a website chatbot, natural-voice phone answering, a WhatsApp channel, a business-specific knowledge base, contact-detail capture, qualification questions, CRM contact creation and updates, sales pipeline management, calendar booking, human handover for sensitive requests, follow-up workflows, and reporting. Implementation is typically live within 30 days, with client setup from €2,000 and ongoing management from €300 per month. The company also offers fractional operations director services, working hands-on with founders and leadership teams in Ireland and the UK for six to twelve months to assess operational constraints, design processes, implement automation, break down silos and train internal teams. The founder has over 15 years of experience designing systems and managing cross-functional processes across sectors including technology, healthcare and professional services.